woepsie, skip this post. It's probably too "nerdy" for you again. It might make you question your lineage or something. *rolls her eyes*
Okay. Break down the problem. There are two people currently seeing occasional problems with the Troll Market not giving them money. There are two possible explanations for this.
1) The Troll Market is broken and occasionally rips people off and only two people have noticed.
2) The Troll Market is operating okay, though it does return the money immediately upon hitting sell for some items and after hitting back for others. This makes it sometimes appear as though it has not given the correct money for a sale depending on when you are used to looking at the amounts.
So how do you decide where the problem is and what to do about it?
If the problem is #1, you spend a lot of time looking through code to find the problem. It's a pain in the rear to fix, but hopefully you eventually find it and fix it.
If the problem is #2, there is nothing to fix. You explain that it sometimes returns money immediately and sometimes after hitting back and hope they now catch the results each time.
If you're a game developer who has to allocate your time to writing and fixing a lot of code, you don't want to spend hours looking for a bug that may or may not exist when there are lots of things you need to do that definitely exist (like whatever that apostrophe thing has going on).
So the responsible thing to do is: Until such a time that more people report the bug so it is a more highly verified phenomenon (the more details reported, the better--what were you selling? how much? how much gold did you have before selling at the troll market? how much gold did you have after you hit back?), or until you have proof such as description of what happened plus screenshots (which are really nice-shows it happening!) and you are sure it exists, you assume it is option #2.
That doesn't necessarily mean it IS option 2 or that the two players are wrong, but that in the grand scheme of things if there's no proof apart from their perception and it isn't impacting a significant number of players, you cannot justify hours looking for something.
Does that help explain why you're getting the same sort of responses, Demi? It's mostly that from the perspective of the people who have to fix it, the time and labor are better spent elsewhere right now for problems that they have more concrete leads on and that are affecting large numbers of players. Again, frustrating, I know.
by DiannaDark » Wed 15. Jan 2014, 00:26 
It may come into play for someone else's problem later. I certainly didn't know which items got gold immediately upon hitting sell and which waited until you hit back, so that was new info for me.