Missing Level Up Reward

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Missing Level Up Reward

Postby Aerogator » Sat 15. Nov 2014, 12:44

When I advanced to Level 12 I got the notification for the level up reward (75k gold, 10 Imps) but have not received it yet. I had 67 Imps & 86k gold before the new level. The 'Thunderdome' option does show up for me now. It has been about 24 hours since the level up.

Any help would be appreciated.

Thanks,

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Re: Missing Level Up Reward

Postby Kagen » Sat 15. Nov 2014, 19:54

Sounds to me like Uiqua has to look into the problem.

Otherwise I'd have told you that it takes time with transactions every now and then, but you already have waited for 24 hours. SO we can rule a delay out.

If it was no technical problem of the game itself, but situated at your own computer, I'd advise you to clean your cache, restart your browser or use a different browser.
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Re: Missing Level Up Reward

Postby Aerogator » Tue 25. Nov 2014, 16:32

I have logged in with different a different browser & different devices and it did not resolve it.

Thanks,

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Re: Missing Level Up Reward

Postby HeathenStar » Wed 11. Feb 2015, 17:45

I too have noticed an issue with level up rewards. I seem to have missed out on the gold portion of it for the last two levels. I wasn't sure for level 19 but watched carefully as I approached level 20 and when I crossed the threshold I received notification but saw no increase in my Gold revenues. I remained at a balance of 232,629.97, I refreshed the page and checked my inventory for the Aquatun which I have received. How do I notify those who should know, please?
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Re: Missing Level Up Reward

Postby DiannaDark » Thu 12. Feb 2015, 04:06

You could message our Admin.

Click Board Index.

Click Updates.

Find Uiqua in red, click his name.

Send a personal message.

But I am guessing he will see this Thread and answer you here.


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Re: Missing Level Up Reward

Postby HeathenStar » Tue 17. Feb 2015, 18:41

Thank you Demi!

I tried to PM uiqua but it seems I don't have the privilege as yet. May I ask you to do so on my/our behalf.

Thanks again.
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Re: Missing Level Up Reward

Postby Bored » Tue 17. Feb 2015, 21:39

You need 10 message to have those privilege if i'm not wrong, so you can always spam till you get to 10 post or something like that.
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Re: Missing Level Up Reward

Postby DiannaDark » Sun 22. Feb 2015, 15:26

I passed on your problem to our Admin.




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Re: Missing Level Up Reward

Postby HeathenStar » Wed 4. Mar 2015, 07:15

Thanks Demi! I am yet to hear anything back but I'll let you know when I do.
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