BTW Bigpoint has not replied with a human generated message. I received one automated reply on Thursday (I've had problems with bugpoint<sp> before - need to contact support as soon as problem appears). I have sent four updates (using the same ticket number supplied in their auto response) to let them know it is still a problem. FYI: It took them a month and a half to fix "404" no such url found type errors in Darkorbit (their really big game).
At what point is DoE no longer beholden to Bigpoint for people using their portal so we can login directly to DoE?