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Lost souls

PostPosted: Tue 17. Sep 2013, 14:47
by Hawk
Hi, i did not received 300 souls from soul dealer:
Sept. 17, 2013, 3:33 p.m. 3480 Days of Evil EN 1

Re: Lost souls

PostPosted: Tue 17. Sep 2013, 17:39
by woepsie
Hey Hawk,

It happened to me too, the first two times i bought souls. Maybe you can contact support, with the "support" link in the bottom of the login screen. The issue was solved fine for me both times, so no worries, you'll get your souls :)
Support told me it might have happened because of too many open tabs, or no decent logout from paypal. Since that, i paid as "clean" as possible, and it's worked fine since.

Good luck and enjoy the update!

Re: Lost souls

PostPosted: Tue 17. Sep 2013, 20:52
by Hawk
ok thanks :D

Re: Lost souls

PostPosted: Tue 17. Sep 2013, 21:01
by Hawk
I log in with moonid and the mooncoins have been deducted(3480 for 300 souls), maybe Uiqua must do something.

Re: Lost souls

PostPosted: Thu 19. Sep 2013, 15:48
by GYNDE
I have had the same problem today:



Date Amount Server
Sept. 19, 2013, 4:41 p.m. 350 Days of Evil EN 1
Sept. 15, 2013, 4:13 a.m. 350 Days of Evil EN 1
(From the MoonID account)


Was not credited to the DOE account.

Very irritating

GENDY(In-game)/GYNDE(here)

Re: Lost souls

PostPosted: Fri 20. Sep 2013, 14:44
by Uiqua
Hello you both,

let me say sorry for the delay - we credited you both the souls now plus a small bonus :-)

Greetings,

Uiqua

Re: Lost souls

PostPosted: Fri 20. Sep 2013, 14:54
by GYNDE
Ah, thank you...

I suppose it was the new upgrade.

Thanks again,

Re: Lost souls

PostPosted: Fri 20. Sep 2013, 17:40
by Hawk
Thanks :mrgreen:

Re: Lost souls

PostPosted: Fri 20. Sep 2013, 19:04
by Hawk
Unfortunately happened the same again.

Date Amount Server
Sept. 20, 2013, 6:48 p.m. 3480 Days of Evil EN 1

Re: Lost souls

PostPosted: Sat 21. Sep 2013, 00:03
by Redles
I second that, bug has not been fixed.

From my MoonID History Expenditures
Sept. 21, 2013, 1 a.m. 3480 Days of Evil EN 1