Lost souls

[Hawk]

Hi, i did not received 300 souls from soul dealer:
Sept. 17, 2013, 3:33 p.m. 3480 Days of Evil EN 1

[woepsie]

Hey Hawk,

It happened to me too, the first two times i bought souls. Maybe you can contact support, with the "support" link in the bottom of the login screen. The issue was solved fine for me both times, so no worries, you'll get your souls
Support told me it might have happened because of too many open tabs, or no decent logout from paypal. Since that, i paid as "clean" as possible, and it's worked fine since.

Good luck and enjoy the update!

[Hawk]

ok thanks

[Hawk]

I log in with moonid and the mooncoins have been deducted(3480 for 300 souls), maybe Uiqua must do something.

[GYNDE]

I have had the same problem today:



Date Amount Server
Sept. 19, 2013, 4:41 p.m. 350 Days of Evil EN 1
Sept. 15, 2013, 4:13 a.m. 350 Days of Evil EN 1
(From the MoonID account)


Was not credited to the DOE account.

Very irritating

GENDY(In-game)/GYNDE(here)

[Uiqua]

Hello you both,

let me say sorry for the delay - we credited you both the souls now plus a small bonus

Greetings,

Uiqua

[GYNDE]

Ah, thank you...

I suppose it was the new upgrade.

Thanks again,

[Hawk]

Thanks

[Hawk]

Unfortunately happened the same again.

Date Amount Server
Sept. 20, 2013, 6:48 p.m. 3480 Days of Evil EN 1

[Redles]

I second that, bug has not been fixed.

From my MoonID History Expenditures
Sept. 21, 2013, 1 a.m. 3480 Days of Evil EN 1