Bigpoint - can't login

This is the area about reporting bugs or when you have technical problems.

Bigpoint - can't login

Postby Merciless » Sat 9. Jun 2018, 19:26

:!: I can't login in DoE via bigpoint.com or de.bigpoint.com :cry:
User avatar
Merciless
 
Posts: 39
Joined: Sun 14. Jul 2013, 23:25
Location: Antartica

Re: Bigpoint - can't login

Postby GYNDE » Sat 9. Jun 2018, 19:31

Same with MoonID

Sucks
Image

GYNDE(IN-THE-FORUM)/GENDY (IN-GAME)
Ch 2 complete - November, 23, 2013 LVL 25 - Deified Ruler of the World - April 10, 2014
Chapter 3 completed - June 25, 2014 - Path to Fame - completed - July 13, 2014
DEMON SHRINE - MORT - May 24, 2015
User avatar
GYNDE
 
Posts: 839
Joined: Sun 13. Jan 2013, 16:30

Re: Bigpoint - can't login

Postby Merciless » Sat 9. Jun 2018, 19:45

DoE needs to add a performance clause with Bugpoint and MoonedID that if a player can't login into DoE for more than (say 6 hours one time or 3 times over the course of a year for any length of time) that DoE reserves the right to transfer the player's account to a direct account with DoE.
User avatar
Merciless
 
Posts: 39
Joined: Sun 14. Jul 2013, 23:25
Location: Antartica

Re: Bigpoint - can't login

Postby GYNDE » Sat 9. Jun 2018, 23:23

yes
Image

GYNDE(IN-THE-FORUM)/GENDY (IN-GAME)
Ch 2 complete - November, 23, 2013 LVL 25 - Deified Ruler of the World - April 10, 2014
Chapter 3 completed - June 25, 2014 - Path to Fame - completed - July 13, 2014
DEMON SHRINE - MORT - May 24, 2015
User avatar
GYNDE
 
Posts: 839
Joined: Sun 13. Jan 2013, 16:30

Re: Bigpoint - can't login

Postby GYNDE » Sat 9. Jun 2018, 23:28

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<support@moonid.net>: host mailfresser.de[88.198.36.133] said: 550 5.1.1
<support@moonid.net>: Recipient address rejected: User unknown in virtual
alias table (in reply to RCPT TO command)
Image

GYNDE(IN-THE-FORUM)/GENDY (IN-GAME)
Ch 2 complete - November, 23, 2013 LVL 25 - Deified Ruler of the World - April 10, 2014
Chapter 3 completed - June 25, 2014 - Path to Fame - completed - July 13, 2014
DEMON SHRINE - MORT - May 24, 2015
User avatar
GYNDE
 
Posts: 839
Joined: Sun 13. Jan 2013, 16:30

Re: Bigpoint - can't login

Postby Uiqua » Sun 10. Jun 2018, 07:37

Hello everyone,

unfortunately we had some technical problems.

But we have checked it now and everything should work as intended again.

Have a nice Sunday and greetings,

Uiqua
User avatar
Uiqua
Administrator
 
Posts: 1241
Joined: Thu 22. Dec 2011, 15:28

Re: Bigpoint - can't login

Postby xtro » Sun 10. Jun 2018, 10:23

Still does not work for me :(
xtro
 
Posts: 6
Joined: Thu 29. Mar 2018, 19:10

Re: Bigpoint - can't login

Postby Merciless » Sun 10. Jun 2018, 21:55

I can now login via bigpoint ok. Thank you :mrgreen:
User avatar
Merciless
 
Posts: 39
Joined: Sun 14. Jul 2013, 23:25
Location: Antartica

Re: Bigpoint - can't login - OR MOON-ID

Postby GYNDE » Sun 10. Jun 2018, 23:53

Still can't log in from Moon-ID
Image

GYNDE(IN-THE-FORUM)/GENDY (IN-GAME)
Ch 2 complete - November, 23, 2013 LVL 25 - Deified Ruler of the World - April 10, 2014
Chapter 3 completed - June 25, 2014 - Path to Fame - completed - July 13, 2014
DEMON SHRINE - MORT - May 24, 2015
User avatar
GYNDE
 
Posts: 839
Joined: Sun 13. Jan 2013, 16:30

Re: Bigpoint - can't login

Postby Uiqua » Mon 11. Jun 2018, 05:59

Good morning Gynde,

please check again - it should work now.

Best regards,

Uiqua
User avatar
Uiqua
Administrator
 
Posts: 1241
Joined: Thu 22. Dec 2011, 15:28

Next

Return to Technical support

Who is online

Users browsing this forum: No registered users and 8 guests

Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group