Bug game on my account

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Bug game on my account

Postby Kelswood » Thu 24. Dec 2015, 19:03

Hello,

On french server i got big problems since 2 days

I cant launch player vs player fight, or raids or dungeons ,

i can only do fortress fight

my army is 100% health and morale and my mech too

when i start any of the instance with the problem it give me the message that it start but after click on return it bring me back to the main menu and no instance is on the way

since we have the event its not really funny to loose all this bonus of tickets and others

anywone can resolve the problem please, contact me or tell me where i have to send a request

My name on french server is Kelswood
Kelswood
 
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Joined: Wed 23. Dec 2015, 13:57

Re: Bug game on my account

Postby Kelswood » Sun 27. Dec 2015, 18:21

Anyone will reply to me please, been 5 days I can't do any PvP and dungeons I lost such honor and gold items
I post direct to administrator too
I understand this is Christmas holiday but seriously, I 'll think about it next time before buying a 2k pack of souls

I still be able to launch fortress with results but anything else fail

My toon on english server working well

Kelswood
French server
Kelswood
 
Posts: 17
Joined: Wed 23. Dec 2015, 13:57

Re: Bug game on my account

Postby Pangloss » Sun 27. Dec 2015, 22:49

Sorry you are having trouble.

If you haven't already tried.....

- Please clear out your temp files and cache.
- Try a different browser.
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Re: Bug game on my account

Postby Kelswood » Mon 28. Dec 2015, 02:47

Even when I use an other device like my tablet I got the problem, so its not coming from my material

This bug start after a short server down around 6pm on the french server the 22 december
Kelswood
 
Posts: 17
Joined: Wed 23. Dec 2015, 13:57

Re: Bug game on my account

Postby Uiqua » Mon 28. Dec 2015, 12:16

Hi Kelswood,

sorry for the late reply!

We fixed now your account and everything should work again as intended.

Kind regards,

Uiqua
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Re: Bug game on my account

Postby Kelswood » Mon 28. Dec 2015, 12:38

Thank you, it work well again

since i miss over 15 dungeon launch for tickets and 10K honor pts a gift for the inconvenient would have been nice :)

thank anyway
Kelswood
 
Posts: 17
Joined: Wed 23. Dec 2015, 13:57

Re: Bug game on my account

Postby Orience » Thu 11. Feb 2016, 14:59

Wooooo hello there totally missed this one (mind you, there's a French part on this help forum, you should have gone on there... but anyways !), I'll catch up with Uiqua about this abnormal bug to make sure it 1) wont happen again and 2) that you get a gift for the inconvenient
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