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SOULS not given

PostPosted: Thu 19. Sep 2013, 15:45
by GYNDE
Went to Soul Dealer, converted 350 Moon Coins to 30 Souls
These were not credited to my account.



Date Amount Server
Sept. 19, 2013, 4:41 p.m. 350 Days of Evil EN 1
Sept. 15, 2013, 4:13 a.m. 350 Days of Evil EN 1


Very irritating...

GENDY(Account Name)/GYNDE(on this forum)

Re: SOULS not given

PostPosted: Fri 20. Sep 2013, 02:31
by Coldfinger
I have been "back and forth" on whether or not to spend money on this game. I also come in from MoonID. I told myself to wait untill the next 50% more souls deal but between this and the whole BigPoint Situation it makes me not want to spend money on this game.

Anyone else from MoonID experiencing this problem frequently?

Re: SOULS not given

PostPosted: Fri 20. Sep 2013, 06:14
by st0rm
Never had a problem with MoonID and I used a couple of times for the games I play.
The conversion from MoonCoins to souls might not work properly due to the update. I am sure they'll fix it soon. There is also the possibility to prove this conversion if you go to MoonID/Payment/Expenditures. There you have a complete list of all of your transactions.

Cheers,
st0rm

Re: SOULS not given

PostPosted: Fri 20. Sep 2013, 12:53
by GYNDE
Yep, Stor0m, that is what I posted.. my list of purchases... :)

this is the first time I have have had problems,

Re: SOULS not given

PostPosted: Fri 20. Sep 2013, 14:50
by Uiqua
Hello Gynde,

I gave you an answer in follwoing post :-)

viewtopic.php?f=8&t=1151

Greetings,

Uiqua

Re: SOULS not given

PostPosted: Fri 20. Sep 2013, 14:55
by GYNDE
Thank you.


We can lock this one...