Can't reach English and French server, unhandled exception

[Zarathos]

Also, the only servers that are reachable via moonid now, are the BR and DE2 ones. All others give the unhandled exception.

[GYNDE]

tHIS HAS been an issue for at least two years.

WE were, as I said, promised that if/when MoonId crapped out, out accounts could be migrated without penalty.


I suppose that now woul dbe a good time to do that...

Sigh

[Zarathos]

Agreed on all points. The thing that troubles me the most right now is Uiqua's reaction time. That's why it would be great if some moderator notified Uiqua, he's not well-known for visitin the English forum often.

[GYNDE]

that does seem to be a problem on the English server.

I wonder sometimes if we are abandoned


Hopefully it can be fixed or rectified.

I woujld hate to lose all that I have worked for for the last 5 and a half years.

[Zarathos]

No need to be desperate, I think. From what I know, some people had their accounts migrated from moonid to regular DoE account. I'm mostly worried about WHEN, not IF.

[GYNDE]

True.

At 1968 logins

If it;s not fixed before server reset today, I owuld hate to lose those.

Not to mention, not being able to play DOE - losing the new game, general building, and the Daily/Weekly quests.


I am glad I bookmarked this forum, or I would be sol.....

[Zarathos]

You'll be able to restore your daily count by paying 10 souls (if you have those on your account), so don't worry too much about that as well. When the French server was off for more than 2 days (IIRC), I simply logged in again, paid the requested 10 souls and my rotation got restored. Still, this is a nasty situation and can't wait for Uiqua to respond.

[GYNDE]

I can do that. The soul payment is not an issue.

[Coldfinger]

I'm also having the same problem.
I can't get in through MoonID.
This sucks

[st0rm]

There is nothing Uiqua can do unless MoonID goes belly-up. He got all notifications he could get on this "unhandled exception error" but I suspect it is a MoonID issue rather than DoE.
Let's hope this gets fixed soon by someone from MoonID but I wouldn't hold my breath given it is the week-end.