SOULS not given

[GYNDE]

Went to Soul Dealer, converted 350 Moon Coins to 30 Souls
These were not credited to my account.



Date Amount Server
Sept. 19, 2013, 4:41 p.m. 350 Days of Evil EN 1
Sept. 15, 2013, 4:13 a.m. 350 Days of Evil EN 1


Very irritating...

GENDY(Account Name)/GYNDE(on this forum)

[Coldfinger]

I have been "back and forth" on whether or not to spend money on this game. I also come in from MoonID. I told myself to wait untill the next 50% more souls deal but between this and the whole BigPoint Situation it makes me not want to spend money on this game.

Anyone else from MoonID experiencing this problem frequently?

[st0rm]

Never had a problem with MoonID and I used a couple of times for the games I play.
The conversion from MoonCoins to souls might not work properly due to the update. I am sure they'll fix it soon. There is also the possibility to prove this conversion if you go to MoonID/Payment/Expenditures. There you have a complete list of all of your transactions.

Cheers,
st0rm

[GYNDE]

Yep, Stor0m, that is what I posted.. my list of purchases...

this is the first time I have have had problems,

[Uiqua]

Hello Gynde,

I gave you an answer in follwoing post

viewtopic.php?f=8&t=1151

Greetings,

Uiqua

[GYNDE]

Thank you.


We can lock this one...